At 1wim, your personal data is treated with the same care and respect that you expect from any trusted financial platform. This Privacy Policy explains precisely what data 1wim collects from Pakistani players, why it is collected, how it is used, how long it is retained, and what rights you hold over your own information.
Privacy at a Glance
Six core commitments that define how 1wim handles your personal information. The full legal details are in the policy sections below.
Every connection between your device and 1wim's servers is protected by 256-bit SSL encryption — the same security standard used by HBL and Meezan Bank for their online banking portals. Your data is never transmitted in plain text.
1wim does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing aggregators. Your data is used solely to operate, maintain, and improve your 1wim experience.
As a 1wim player, you hold the right to access, correct, restrict, and request deletion of your personal data at any time. Submit data requests directly to the 1wim support team and we will respond within a reasonable timeframe.
1wim retains personal data only for as long as it is required for service delivery, regulatory compliance, and fraud prevention. Data beyond its applicable retention period is securely deleted or anonymised.
1wim does not store raw JazzCash wallet PINs, EasyPaisa credentials, bank account passwords, or card CVV numbers. Payment processing is handled via tokenised references through certified payment processors only.
In the unlikely event of a data security incident affecting your personal information, 1wim is committed to notifying affected players promptly and taking immediate steps to contain and remediate the breach.
This Privacy Policy ("Policy") is published by 1wim ("1wim", "we", "us", or "our") and applies to all personal data collected, processed, and stored in connection with the 1wim online gaming platform, accessible at 1wim.lat, together with the 1wim mobile application and all associated services and features ("the Platform").
This Policy explains what personal information 1wim gathers from users ("you", "Player", or "Account Holder") in Pakistan and beyond, the purposes for which that information is used, the circumstances under which it may be shared, how it is protected, and the rights you hold in relation to your personal data.
By registering a 1wim account or by continuing to use the Platform following any update to this Policy, you acknowledge that you have read and understood the terms of this Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside the 1wim Terms & Conditions and Responsible Gaming Policy.
Transparency First: 1wim is committed to plain-language transparency. Where legal terminology is unavoidable, we provide plain explanations alongside. If anything in this Policy is unclear, our support team is available 24/7 to explain it in Urdu or English.
1wim collects personal data in three primary ways: data you provide directly, data generated automatically through your use of the Platform, and data obtained from third parties in specific circumstances. The categories of data collected are detailed below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC/ID number, nationality | Account registration; identity verification |
| Contact Data | Mobile number (Pakistani), email address, city of residence | Account registration form |
| Financial Data | JazzCash/EasyPaisa account reference, bank account (for withdrawals), transaction history | Deposit & withdrawal processing |
| Usage Data | Login timestamps, games played, bets placed, session durations, device type | Automatically recorded during platform use |
| Technical Data | IP address, browser type and version, operating system, screen resolution | Automatically collected via server logs |
| Communications Data | Support chat transcripts, email correspondence, survey responses | Via live chat, email, and in-platform tools |
| Verification Documents | CNIC scan, utility bill, bank statement (where KYC is required) | Submitted on request for identity/AML verification |
1wim does not collect sensitive personal data categories such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data unless expressly required for a specific regulatory compliance purpose and only then with your explicit consent.
1wim uses collected personal data for clearly defined purposes only. We do not process your data for any purpose incompatible with those listed below without first obtaining your consent.
1wim processes your personal data under one or more of the following legal bases, depending on the category of data and the purpose of processing:
Processing is necessary to perform the contract between you and 1wim — specifically, to provide you with the gaming and betting services described in the Terms & Conditions. This covers account management, payment processing, and service delivery.
Certain processing activities — particularly identity verification, KYC checks, and transaction monitoring — are required under the anti-money laundering and regulatory obligations applicable to 1wim's international gaming license.
1wim processes some data on the basis of its legitimate interests, including fraud prevention, platform security, and improving service quality, where those interests are not overridden by your rights and interests.
Where processing is not covered by the above bases — such as optional marketing communications — 1wim relies on your explicit, freely given consent, which you may withdraw at any time without affecting the lawfulness of prior processing.
Processing payment data is integral to the 1wim service, given that all transactions on the platform are conducted in PKR via Pakistani payment methods. 1wim applies the following specific protections to financial data.
What 1wim stores: Tokenised references to payment instruments (JazzCash wallet, EasyPaisa, bank account) sufficient for processing future withdrawals and matching transactions to accounts. Transaction amounts, dates, and confirmation references for account history and regulatory compliance purposes.
What 1wim never stores: JazzCash wallet PINs or EasyPaisa account passwords. Full bank account numbers in unencrypted form. Debit or credit card CVV/CVC numbers. Passwords, OTPs, or security codes associated with any third-party payment application.
Important: 1wim support staff will never ask you to share your JazzCash PIN, EasyPaisa password, bank login credentials, or OTP codes via chat, email, or any other channel. Any communication making such a request does not originate from 1wim.
1wim uses cookies and similar tracking technologies to maintain session continuity, remember user preferences, prevent fraudulent login attempts, and gather aggregated analytics data on platform usage patterns.
You may configure your browser to block or delete cookies; however, disabling essential cookies will prevent you from maintaining a logged-in 1wim session. Most modern browsers provide granular cookie controls in their privacy or settings menus.
1wim does not sell, rent, or trade your personal data. We share data with third parties only in specific, controlled circumstances, as described below.
1wim retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to the following applicable retention standards.
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML regulatory obligation |
| Transaction records | 5 years from transaction date | Financial regulatory compliance |
| KYC verification documents | 5 years from date of submission | AML/KYC legal obligation |
| Support communications | 3 years from last contact | Dispute resolution; service improvement |
| Usage and analytics data | Anonymised after 12 months | Legitimate interests (platform improvement) |
| Marketing preferences | Until withdrawal of consent + 6 months | Consent-based; suppression list maintenance |
Following the expiry of the applicable retention period, personal data is securely deleted from 1wim's systems or, where deletion is not technically feasible, is irreversibly anonymised so that it can no longer be associated with any identifiable individual.
As a player on the 1wim platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact 1wim at the details set out in Section 14. We will respond within a reasonable period, typically within 30 days.
Request a copy of all personal data 1wim holds about you, along with information on how it is processed.
Request correction of inaccurate or incomplete personal data held in your 1wim account at any time.
Request deletion of your personal data where it is no longer necessary, subject to overriding regulatory retention obligations.
Request that 1wim temporarily halt processing of your data while a dispute or correction request is being resolved.
Receive a structured, commonly used, machine-readable copy of data you have provided to 1wim for transfer to another service.
Object to processing of your data based on legitimate interests, including profiling and direct marketing, at any time.
1wim implements a comprehensive set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
While 1wim applies industry-standard security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 1wim accounts and to enable any available two-factor authentication options to further protect their accounts.
1wim is strictly an adults-only platform. The minimum age requirement for any 1wim account is 21 years of age. 1wim does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
All account registrations require confirmation of age at the point of sign-up, and 1wim reserves the right to require documentary proof of age at any point. Where 1wim has reason to believe an account is held by a person under 21 years of age, the account will be suspended immediately pending investigation. Any deposits made to such an account will be returned to the originating payment method, and any winnings generated during the period of underage access will be forfeited.
1wim is an internationally licensed gaming platform. The operation of the platform may require personal data to be transferred to, processed in, or stored in jurisdictions outside Pakistan. When such transfers occur, 1wim ensures that they are conducted in compliance with applicable data protection standards through the use of appropriate safeguards, including contractual data protection clauses with recipient parties.
In all cases, regardless of where data is processed, 1wim applies the privacy protections and security measures described in this Policy to your personal data. The protections afforded to Pakistani players by this Policy are not diminished by international processing arrangements.
1wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform features, or data processing practices. The effective date displayed at the top of this Policy will be updated to reflect the date of the most recent revision.
Where material changes are made to this Policy — particularly changes that affect how your data is used or your rights in relation to that data — 1wim will notify registered players via email to their registered address or via a prominent notice on the 1wim platform prior to the change taking effect.
Your continued use of the 1wim platform following the effective date of any Policy update constitutes your acceptance of the updated Policy. We recommend reviewing this Policy periodically to stay informed of how 1wim protects your data.
If you wish to exercise any of your privacy rights, have a question about how 1wim handles your personal data, wish to withdraw consent, or have a complaint regarding our data practices, please contact the 1wim Data & Privacy team using the following details.
Email (plain text — do not click):
[email protected]
Subject Line: Include "Privacy Request" or "Data Subject Request" for fastest routing to the correct team.
Operating Hours: 24 hours / 7 days, including Eid, public holidays, and weekends. Pakistan Standard Time (PKT UTC+5). Urdu and English support available.
Response Time: 1wim will acknowledge your request within 72 hours and provide a substantive response within 30 days. Complex requests may require additional time, in which case we will notify you of the expected timeline.
Where you are not satisfied with 1wim's response to a privacy complaint, you may escalate the matter to the relevant supervisory authority under 1wim's applicable international gaming license. Details of the relevant authority are available upon request from the support team.
Your Privacy Is Protected
256-bit SSL encryption, zero data selling, JazzCash & EasyPaisa support, and a 24/7 Urdu-speaking team. 1wim is built for Pakistan. 21+ only. Play responsibly.